Sending bulk SMS
Use Comms → SMS → Send SMS (/dashboard/sms/send) to message many
customers at once: an outage notice, a new package, a promo code, or a
reminder to pay. The page is called SMS Communications.
Send a bulk SMS
Section titled “Send a bulk SMS”- Write the message. Under Send SMS, either pick a template in
Select Template (Optional) or write your text in SMS Body. If you
pick a template, leaving the body empty sends the template. Templates and
messages can use variables such as
{{CUSTOMER_NAME}}and{{ISP_NAME}}, which are filled in for each customer. - Choose recipients. Under Select Recipients, either use a Bulk Selection Toggle or pick customers from the tables (see below).
- Click Send SMS.
- Check the count in Confirm SMS Send (“You are about to send an SMS to N customers. Are you sure?”) and click Yes, Send SMS.
SMS Send Progress shows how many have gone out. When it finishes you see “SMS send complete: N sent, N failed”. Failed messages and their errors appear in the message log on Comms → SMS.
Choosing recipients
Section titled “Choosing recipients”Bulk selection toggles
Section titled “Bulk selection toggles”Turn on one toggle to select a whole group:
| Toggle | Who it selects |
|---|---|
| All Customers | Every hotspot and PPPoE customer. |
| PPPoE Customers / Hotspot Customers | Every customer of that service. |
| Active Customers / Active PPPoE / Active Hotspot | Customers with a current, paid connection. |
| Inactive Customers / Inactive PPPoE / Inactive Hotspot | Customers without an active connection. |
Filters
Section titled “Filters”Open Filters to narrow the list, then select customers from the hotspot and PPPoE tables (columns Account #, Name, Phone, Package and Last Seen). Click Reset Filters to start again.
| Filter | Options |
|---|---|
| Search by Name, Phone, or Account Number | Free text. |
| Customer Status (hotspot) | All Hotspot Customers, Unpaid (No Active Connect), Active (Has Active Connect), Expired (Connect Expired). |
| Last Seen | All Time, Last 30 Minutes, Last 1 Hour, Last 2 Hours, Last 3 Hours, Last 1 Day, Last 3 Days, Last 1 Week, or Custom Range with From (Date & Time) and To (Date & Time). |
| Hotspot Package / PPPoE Package | One package, or All Packages. |
| Hotspot Device / PPPoE Device | One or more routers (hold Ctrl or Cmd to select several). |
If no one matches, you see “No customers match the current filters.”
- Win back lapsed hotspot users: Customer Status Expired (Connect Expired), Last Seen Last 1 Week, with a promo code.
- Outage at one site: filter Hotspot Device / PPPoE Device to the affected router and send a short apology with an expected fix time.
- PPPoE payment reminder: Inactive PPPoE with a template using
{{CUSTOMER_ACCOUNT_NUMBER}}and{{PPPOE_TOTAL_DUE}}.